Privacy Policy

1. Who we are

Drains Cleared Ltd ("Drains Cleared", "we", "us") runs the website at https://drainscleared.co.uk. We are the data controller for personal data collected through this site. You can reach us through the online quote form.

2. What data we collect

When you send a quote request, we collect your name, phone number, property address, postcode and a description of the problem. We also collect anything you add in the notes box.

We also use Google Analytics 4 to count page views and see how people find the site. It sets cookies only if you click Accept in the cookie banner. Our cookie policy explains the details.

3. How we use your data

We use your details to handle your quote request and pass it to a local drainage or plumbing engineer. We may also use them to deal with a complaint or a question about your request. We do not use your data for marketing unless you agree, because we only need it for your request.

4. Sharing your data

We share your contact details and job description with the engineer who takes your request. That engineer then uses your data to contact you and to quote for the job. We do not sell your data to anyone.

We also use service providers to run the website and to send us your requests. These providers handle your data only on our behalf, since we need them to run the site.

5. How long we keep your data

We keep quote requests only for as long as we need them to handle your request and any follow-up. After that, we delete them, unless the law says we must keep something longer. If we need to keep records for a legal reason, we keep them for that period only.

6. Your rights

Under UK GDPR you can ask to see the personal data we hold about you. You can also ask us to correct it, to delete it, to limit how we use it, or to move it elsewhere. However, some rights have limits, for example where the law requires us to keep a record.

To use these rights, contact us through the online form. We will reply within one month, as the law requires.

7. Cookies

We use essential cookies to keep the site working. We use analytics cookies only after you accept them, and our legal basis is your consent. Read the Cookie Policy for the full list.

8. Changes to this policy

We may update this policy from time to time. The date at the top shows when we last changed it. Please check back now and then, because we may add details as the site changes.

9. Complaints

If you think we have handled your data wrongly, you can complain to the Information Commissioner's Office. Its website is ico.org.uk. We would like the chance to put things right first, although you may go straight to the ICO.