Terms of Service

1. About us

Drains Cleared Ltd ("Drains Cleared") runs this website. We take quote requests for drainage and plumbing jobs and pass them to local engineers. We do not carry out the work ourselves.

2. Our service

When you send a quote request, we pass your details to a local engineer. The engineer is independent, and we do not employ them. Because of that, any contract for work is between you and the engineer.

We do not promise that an engineer will reply, or how quickly. We also do not promise that an engineer will take your job.

3. Quotes and pricing

The engineer sets the price and gives you the quote. We do not set prices, and we are not a party to the quote. Before you agree, ask the engineer what the price covers and whether it includes VAT.

4. Qualifications, insurance and guarantees

We do not check an engineer's qualifications, registrations or insurance. We also do not give any guarantee for their work. If these matter to you, ask the engineer for proof and get any guarantee in writing before work starts.

5. Cancelling

Sending a quote request creates no obligation. You can ignore a quote or say no at any time. If you agree to work, ask the engineer about their cancellation terms first.

6. Our liability

We give general advice on this site for information only. It is not a substitute for advice from a qualified engineer who has seen your property. We are not liable for the work, advice or conduct of any engineer, although nothing here limits liability that the law does not allow us to limit.

7. Complaints

If you have a problem with the work, contact the engineer first, because they carried it out. If you have a problem with how we handled your request, tell us through the online form. We will read it and reply where we can.

8. Governing law

These terms follow the law of England and Wales. The courts of England and Wales can settle any dispute, although you may have rights to bring a claim elsewhere in the UK.