Emergency plumber — 24/7

What counts as a plumbing emergency?

When a pipe bursts at 2am or your stopcock fails mid-weekend, you need an engineer on the doorstep, not a voicemail. Our 24/7 emergency plumber service operates 365 days a year with live dispatchers and engineers on rotating standby across every region. We prioritise water-damage scenarios — burst pipes, ceiling leaks, no cold water and frozen mains — with a target response time of 60 minutes or less in most postcodes.

• Burst or split pipe. An active burst loses hundreds of litres per hour. Turn off your main stopcock (usually under the kitchen sink) and contact us immediately.
• Water through ceiling. A ceiling leak indicates an active pipe failure in the void above. Switch off electricity in affected rooms before calling.
• No mains water. Loss of water supply can have several causes — internal pipe failure, frozen main, or a supply disruption. We diagnose and restore supply.
• Sewage backing up. Sewage in the property is a health emergency. Multiple blocked outlets or sewage at floor level requires immediate drainage response.
• No heating or hot water in winter. Boiler lockouts and pipe freeze are most common when temperatures drop. Our heating engineers carry the most common parts.
• Gas-related plumbing. If you smell gas, call National Gas Emergency Services (0800 111 999) first, leave the property, then contact us for the plumbing follow-up.

In most cases, isolate the supply before your engineer arrives. Turn off the mains stopcock to cut water to the whole property. Your engineer can guide you through this over the phone if needed. Furthermore, turn off electricity in any room where water is present.

As a result, most active leak emergencies are stabilised within 30 minutes of the engineer's arrival. However, some jobs need a short pipe section replaced or a valve refitted. We carry the most common fittings on every van. Consequently, most repairs complete in a single visit with no return appointment needed.

Our other plumbing services

Additionally, drainage problems sometimes combine with plumbing emergencies. Sewage backing up and a pipe failure can happen at the same time. Our engineers handle both in a single callout. Consequently, you need just one visit and one invoice.

Similarly, a burst pipe callout often reveals secondary issues. Corroded joints and ageing stopcocks are common findings. Therefore, your engineer will flag these and quote before starting any extra work. You can decide on the spot with no pressure.